FAQs
About Tatooine Lightsabers
You can contact our customer service team by email at info@tatooinelightsabers.com or by using the contact form on our website. We typically respond to inquiries within 24 hours.
- Are Tatooine Lightsabers lightsabers suitable for children?
Tatooine lightsabers are not recommended for children under the age of 10. They are designed for use by adults and should be handled with care and responsibility.
Product
To ensure the longevity of your lightsaber, we recommend avoiding exposure to extreme temperatures, keeping it away from water or other liquids, and storing it in a dry and safe place when not in use.
YES absolutely. All Tatooine Lightsabers are built with easy color-changing mechanisms. Please refer to the user manual for instructions of a specific lightsaber.
- Do you offer discounts for bulk orders?
Yes, we offer discounts on bulk orders of 5 or more lightsabers. Please contact our customer service team for more information on bulk ordering.
- What is a Neopixel lightsaber?
A Neopixel lightsaber is a type of lightsaber that uses Neopixel technology to create a more realistic and customizable blade effect. Neopixel lightsabers feature a string of individual LED lights inside the blade that can produce a range of colors and effects.
- Can I use my Neopixel lightsaber for dueling and combat?
Yes, Neopixel lightsabers are designed for safe and comfortable use in dueling and combat scenarios. However, they are still delicate electronic devices that require proper care and handling to prevent damage.
- What are the benefits of a Neopixel lightsaber?
Neopixel lightsabers offer a more realistic and immersive lightsaber experience, with more vibrant and customizable colors, smooth and accurate blade effects, and the ability to create unique and personalized blade designs.
- Are Neopixel lightsabers more expensive than other types of lightsabers?
Yes, Neopixel lightsabers are generally more expensive than other types of lightsabers due to the complexity and cost of the Neopixel technology used in the blade.
- How do I customize my Neopixel lightsaber blade?
Our Neopixel lightsabers come with a variety of pre-loaded blade effects and color profiles, but you can also create your own custom profiles using our software or by downloading pre-made profiles from our website.
Lightsabers can be connect with a lightsaber coupler. However, it is available to some specific types, in the best case, you could ask us before you purchase.
After Sales
- Can I cancel or modify my order after I have placed it?
If you need to cancel or modify your order, please contact our customer service team as soon as possible within 24hrs. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel or modify your order if it has already been processed.
- Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
- Do I also get a warranty?
We offer a One Year warranty on our products. If you have any problems with your saber within the first One Year of receiving your order, we will repair or replace your saber free of charge. If your warranty period expires, we will still receive parts from us for repair at a separate cost.
- How can I return my product?
We accept returns within 30 days of delivery.The returned item(s) must be in new and unused condition. The return must include all the materials that came with the original shipping, including the product, tool, instruction manual, and packaging.You will also need the receipt or proof of purchase, your order number, or other information. You can return your product(s) to our warehouses in the United States, Germany, and Hongkong.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.